Vol.15, No.2, May 2026.                                                                                                                                                                          ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333

TEM Journal

TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS

Association for Information Communication Technology Education and Science

Optimizing Digital Platforms and Data Analytics Technology to Enhance Peer Counseling Effectiveness in Mitigating Academic Stress

Hunainah Hunainah, Miftahul Ulfah, Wahyu Nanda Eka Saputra, Naf’an Tarihoran, Hilda Syifa Rahma, Aan Ansori

© 2026 Hunainah Hunainah, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)

Citation Information: TEM Journal. Volume 15, Issue 2, Pages 1878-1891, ISSN 2217-8309, DOI: 10.18421/TEM152-77, May 2026.

Received: 08 August 2025.
Revised: 23 January 2026.
Accepted: 03 February 2026.
Published: 27 May 2026.

Abstract:

This study examines the optimization of digital platforms and data analytics technologies in peer counseling to address the limitations of traditional counseling services. A qualitative descriptive method, supported by a SWOT analysis, was employed to examine the internal and external factors influencing the effectiveness of IT-based peer counseling. Data were collected through semi-structured interviews and focus group discussions (FGDs) with 45 participants, including peer counselors, students, and academic counseling practitioners, who were purposively selected from 15 State Islamic higher education institutions in Indonesia. Thematic analysis was employed to process the qualitative data, supported by frequency-based interpretations. Notably, 80% of students reported improved access and engagement through digital platforms, while 67% of peer counselors highlighted increased confidence resulting from virtual training. The findings reveal that enhancing technical capacity, integrating platforms with institutional systems, and improving digital literacy and data protection policies are key to the sustainable implementation of IT-based peer counseling to reduce academic stress.

Keywords – Peer counseling, digital platforms, academic stress, SWOT analysis.

-----------------------------------------------------------------------------------------------------------

Full text PDF >  

-----------------------------------------------------------------------------------------------------------