Vol.12, No.3, August 2023.                                                                                                                                                                               ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Logistics Reengineering of Service Processes Through the Implementation of Software and Hardware of the Telephone Exchange in the Company


Annamária Behúnová, Lucia Knapčíková, Marcel Behún


© 2023 Lucia Knapčíková , published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 12, Issue 3, Pages 1364-1369, ISSN 2217-8309, DOI: 10.18421/TEM123-16, August 2023.


Received: 04 March 2023.

Revised:   30 June 2023.
Accepted: 19 July 2023.
Published: 28 August 2023.




In-house logistics is primarily about coordinating activities; quality planning; management, implementation, control of external and internal material flow, and synchronization of information and processes. Each process is closely related to the operator, who ensures optimal conditions for its operation. Implementing software and hardware for the telephone exchange and supporting corporate information management significantly increased customer satisfaction with the solution to their specific requirements. The impact of information technology, monitoring, data collection and processing in the company aims to make these processes more intelligent, emphasising obtaining certain strategic information important for further decision-making. A powerful and reliable communication platform is used in various industries, which is presented in the submitted manuscript. The advantage of a suitably chosen communication platform is that it offers a range of functions like traditional telephones combined with intelligent solutions for uniform communication. By applying service processes through implementing a software and hardware telephone exchange in the company, we focus on adapting solutions for each customer according to requirements. In the future, the research will focus on the digitization of the company and the use of smart technologies in the prediction of service processes in the company.


Keywords –Logistics of service processes, telephone switchboard, process efficiency, information technology.



Full text PDF >  



Copyright © 2023 UIKTEN
Copyright licence: All articles are licenced via Creative Commons CC BY-NC-ND 4.0 licence