Vol.8, No.3, August 2019.                                                                                                                                                                                ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science


Optimization of Business Processes in a Transport Company in The Republic of North Macedonia


Elizabeta Mitreva, Stefanija Tashkova, Hristijan Gjorshevski


© 2019 Elizabeta Mitreva, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 8, Issue 3, Pages 879-887, ISSN 2217-8309, DOI: 10.18421/TEM83-27, August 2019.


Received: 14 July 2019.

Revised:   10 August 2019.
Accepted: 15 August 2019.
Published:28 August 2019.




The aim of this paper is to show how a service company, whose main activity is transport and storage, finds the bottlenecks in the work, and after that creates changes whose realization takes place through the optimization process. The subjects of the research in this paper are software solution for transport and storage that is not yet presented enough in the competing companies on the North Macedonian market. For this purpose, the work of one of the companies is represented, which is a user of the services regarding the transport company and benefits emanated by implementing such a software. Optimization of transport (transport routes) and storage are areas with strong potential for improvement. The operators in this sector are facing the so-called problem of “empty miles’’. By means of the help regarding transport management software, optimization of costs is achieved by finding the most affordable and economical routes.


Keywords –quality system, model, business process optimization, costs of quality, TQM (Total Quality Management) strategy.



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