Vol.6, No.4, November 2017.                                                                                                                                                                   ISSN: 2217-8309

                                                                                                                                                                                                                eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Managing Employees in Macedonian Companies


Elizabeta Mitreva, Nako Taskov, Zdravko Krivokapić, Jelena Jovanovic


© 2017 Elizabeta Mitreva, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 6, Issue 4, Pages 792-799, ISSN 2217-8309, DOI: 10.18421/TEM64-19, November 2017.


Received: 24 July 2017

Accepted: 18 September 2017

Published: 27 November 2017




The company’s competitive advantage on the market is in direct correlation with the resources and the capacities, especially with the business potential of the employees which consists of their knowledge, skills, inventiveness and other elements that are necessary for handling the changes and producing measurable results. The introduction of a quality system is a teamwork and in those environments where the rules are not being followed, it is possible to immediately assess it as unacceptable. One of the largest changes sought by the new TQM strategy (Total Quality Management) in relation to the Macedonian companies is the change of the mentality and disposal of the old habits.
This paper provides an analysis for gathering data regarding the management of the employees i.e. the processes of planning and developing the staff as a business resource in accordance to the criteria for achieving European Quality Award in the Macedonian companies.
The results from the research should give usable directions that need to be adopted by the Macedonian companies in order to develop the products/services, and also the business processes and the business culture.
The solution was found in developing management system through a new TQM (Total Quality Management) strategy, developing the staff and the teamwork and advancing the processes even before buying new technology.


Keywords –quality system, evaluation of the business results, metrology, model.



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