Vol.5, No.3, August 2016.                                                                                                               ISSN: 2217-8309

                                                                                                                                                       eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

The Effects of Total Quality Management Practices on Performance within a Company for Frozen Food in the Republic of Macedonia


Elizabeta Mitreva, Daniela Cvetkovik, Oliver Filiposki, Nako Taskov, Hristijan Gjorshevski


© 2016 Elizabeta Mitreva et al., published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 5, Issue 3, Pages 339-346, ISSN 2217-8309, DOI: 10.18421/TEM53-14, August 2016.




The subject of this paper is designing and implementation of the TQM philosophy within a frozen food company which deals with processing, manufacturing, distribution and sale of products from snails which is exclusively for export. Analysing the business processes within the company for snail processing using the TQM methodology it was proven that the performance has been significantly improved. The results of this research have shown that the TQM implementation at this company has not only contributed to the quality improvement of the snail processing products but also to the increase of productivity and optimization of the quality costs. In future the implementation of this methodology in this company will provide contentment not only to the consumers but also to the suppliers, employers and the community.


Keywords – Quality improvement, flowchart, Total Quality Management (TQM), QC - CE Pyramid model, internal standardization.



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