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Vol.14, No.3, August 2025. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia
Laura Bandlerová, Loreta Schwarzová, Lucia Palšová, Radek Jurčík
© 2025 Radek Jurčík, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 14, Issue 3, Pages 2611-2623, ISSN 2217-8309, DOI: 10.18421/TEM143-63, August 2025.
Received: 29 November 2024. Revised: 24 March 2025.
Abstract:
The article focuses on assessing how the quality management system is implemented within Slovak local and regional self-government organizations. The main aim of the article was to evaluate the degree of implementation of selected quality management systems – common assessment framework (CAF), total quality management (TQM), European forum for quality management business excellence model (EFQM), international organization for standardization standard 9001 (ISO 9001), and benchmarking at the level of local and regional self-government of Slovakia. The theoretical part covers quality management in public administration, the tools and methodologies employed within public administration – CAF, TQM, EFQM, ISO 9001 standard, and benchmarking. In the practical section, the results are presented, analyzed, and evaluated alongside the validation of established professional research assumptions in the form of hypotheses of the evaluative mixed-type research. The article can serve as a methodological recommendation for public administration organizations on how to introduce quality methods and which methods are most suitable for the given areas of activity.
Keywords – Quality, management, system, public administration. |
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