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Vol.14, No.3, August 2025. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
Exploring Artificial Intelligence Application in Export-Import Process: A Case Study from Indonesia
Damar Aji Irawan, Rianto Nurcahyo, Tiurida Lily Anita, Nasywa Alya Kharasani
© 2025 Damar Aji Irawan, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 14, Issue 3, Pages 2098-2110, ISSN 2217-8309, DOI: 10.18421/TEM143-17, August 2025.
Received: 03 October 2024. Revised: 12 April 2025.
Abstract:
This paper aims to explore how artificial intelligence (AI) is used in the export-import process in Indonesia combining diffusion of innovation (DIT) with comparative advantage theory. Previous studies on the use of artificial intelligence in export-import mainly focused on the features and potential usage of artificial intelligence. This study provides an actual case of how artificial intelligence is used in the export-import process in Indonesia. This research is qualitative using unstructured interviews with exporters, freight forwarders, logistic companies, and Indonesian customs. The results showed that artificial intelligence is in the experiment phase for exporters, freight forwards, and logistic companies, while for Indonesian customs, artificial intelligence is used to provide relative advantage.
Keywords – Artificial Intelligence, export, import, Indonesia, process innovation. |
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