Vol.13, No.2, May 2024.                                                                                                                                                                               ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Utilizing the Delphi Method for Selecting Smart Quality Key Factors in the Manufacturing Context


Riana Magdalena Silitonga, Ronald Sukwadi, Feliks Prasepta Sejahtera Surbakti, Ming-Chang Lin, Yung-Tsan Jou


© 2024 Ronald Sukwadi, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 13, Issue 2, Pages 1610-1617, ISSN 2217-8309, DOI: 10.18421/TEM132-74, May 2024.


Received: 05 January 2024.

Revised:   16 March 2024.
Accepted: 01 April 2024.
Published: 28 May 2024.




The quality of products and services used in global marketplaces is critical. Manufacturing companies can compete in international marketplaces by leveraging quality effectively to outperform competition. Industry 4.0, a plan promoted by industrialized countries, has resulted in implementing "smart manufacturing," which places a premium on quality control. As a result of improved quality control enabled by new technology, the industrial sector has been changed. Nonetheless, smart quality implementation is still in its early stages, and more empirical study is needed to understand its benefits and drawbacks fully. A survey will be developed to assess how people perceive smart quality awareness and manufacturers' readiness to embrace Smart Quality. This study applied Delphi methodology to investigate the critical factors and particular indicators of implementing the Smart Quality model in manufacturing organizations. Experts from academics and business management analysed the Delphi approach and discovered eight factors and sixteen indicators. The findings will lead to a new method for assessing Smart Quality.


Keywords –Smart quality, Delphi method, manufacturing companies.



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