Vol.13, No.1, February 2024.                                                                                                                                                                               ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Staff Affection, the Key Factor in the Loyalty of University Students using Virtual Library Services that are Accessible by a Physical Access Space, in Developing Countries


Regino Alfonso Collado Gutiérrez, Meilyn Estela Campusano Polanco, María Esther Trinidad Domínguez, Cándida María Domínguez-Valerio


© 2024 Meilyn Estela Campusano Polanco, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 13, Issue 1, Pages 502-513, ISSN 2217-8309, DOI: 10.18421/TEM131-52, February 2024.


Received: 23 October 2023.

Revised:   26 January 2024.
Accepted: 05 February 2024.
Published: 27 February 2024.




Virtual libraries are essential in strengthening research and education, especially in universities in the Dominican Republic. Despite facing various challenges, they offer services in physical spaces. This study examines the relevance of system quality, service quality, information quality, and staff interaction on student satisfaction and loyalty toward these physical virtual libraries. A survey of 531 students was analyzed using SPSS and PLS-SEM. Findings show that staff interaction positively affects user loyalty, though not satisfaction. Additionally, system quality, information quality, and service quality continue to positively influence user satisfaction, which, in turn, affects user loyalty. This research deepens our understanding of staff's influence on user loyalty in developing countries' virtual libraries.


Keywords –Educational services, affection, students, university, virtual library.



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