Vol.13, No.1, February 2024.                                                                                                                                                                               ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Information and Feedback in Professional Communication in a Medical Setting


Gilbert Hofmann, Sanja Seljan, Ivan Dunđer


© 2024 Ivan Dunđer, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 13, Issue 1, Pages 102-111, ISSN 2217-8309, DOI: 10.18421/TEM131-10, February 2024.


Received: 20 September 2023.

Revised:   08 December 2023.
Accepted: 11 December 2023.
Published: 27 February 2024.




Good and effective communication is in the common interest of the interlocutor, especially in a medical setting, which creates a specific relationship of trust, and directly influences the outcomes of a medical treatment. The aim of this research is to evaluate the role of information in creating communication feedback in the clinical practice of physiotherapists. To analyse the communication feedback of physiotherapists, a survey was conducted using a questionnaire on 471 physiotherapists employed in 74 healthcare institutions in Croatia. The research hypothesis in this paper assumes that there are no differences in the assessment of communication feedback among physiotherapists with regard to age and years of experience. However, the results show that there are significant differences in the assessment of communication feedback among physiotherapists. This is an important finding, which underlines that an issue that cannot be solved by medical knowledge alone can be resolved by effective communication when combined with a certain technique and way of communicating.


Keywords –Information, communication process, communication feedback, physiotherapy, information and communication sciences.



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