Vol.12, No.1, February 2023.                                                                                                                                                                              ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

How Job Crafting Transmits the Impact of Perceived Organizational Support and Autonomy on Work Engagement


Kim Phong Thai, Anh Tho To, Thi Siem Tran, Van Trung Hoang, Thi Thu Hong Ho


© 2023 Anh Tho To, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 12, Issue 1, Pages 316-323, ISSN 2217-8309, DOI: 10.18421/TEM121-40, February 2023.


Received: : 18 September 2022.

Revised:   03 October 2022.
Accepted:  23 November 2022.
Published: 27 February 2023.




In organizational practices, job crafting has emerged as a crucial professional activity that can create significantly improved workplace outcomes. This research aims to investigate how job crafting transmits the influence of organizational support and autonomy on work engagement. The empirical study was conducted by applying PLS-SEM to a sample of 255 service employees in Vietnamese retail companies. Especially in the context of emerging markets, there hasn't been much study on how service employees' job crafting improves their job engagement. The findings show that organizational support and autonomy are favorably associated with three dimensions of job crafting. Furthermore, job crafting promotes work engagement. Our findings imply that managers’ open interactions and empowerment may generate positive job crafting, hence increasing employee engagement with work and organizations.


Keywords –organizational support, autonomy, job crafting, work engagement.



Full text PDF >  



Copyright © 2023 UIKTEN
Copyright licence: All articles are licenced via Creative Commons CC BY-NC-ND 4.0 licence