Vol.11, No.4, November 2022.                                                                                                                                                                              ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

An Integrated Approach for Improving Logistics Systems: A Case Study of Hospital Logistics


Lina Al-Qatawneh, Dania Makahleh


© 2022 Lina Al-Qatawneh, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 11, Issue 4, Pages 1687-1693, ISSN 2217-8309, DOI: 10.18421/TEM114-33, November 2022.


Received: 22 August 2022.

Revised:   30 September 2022.
Accepted:  06 October 2022.
Published: 25 November 2022.




In order to provide an integrated approach to improve healthcare logistics. This paper integrated the analysis of logistics decisions made at the three hierarchical levels with the problem analysis and improvement suggestions. Following a thorough analysis of the problematic logistics decisions, alternative decisions were suggested to improve the current logistics system. The proposed forecasting technique is expected to reduce the average error in forecasting as a percent of average demand from 30.3% to 22.5%. The proposed methodology provides a new structured problem-analysis and problem-solving processes for healthcare logistics and it is expected to be a valuable management tool to improve the quality of patient care.


Keywords – – hospital logistics, process improvement, hierarchical logistics decisions, strategic planning level, network design level.



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