Vol.11, No.2, May 2022.                                                                                                                                                                                   ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Visualization of the Process of Tracking Quality Using Quality Costs: An Empirical Study


Cvetanka Velkoska, Mite Tomov


© 2022 Cvetanka Velkoska, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 11, Issue 2, Pages 971-980, ISSN 2217-8309, DOI: 10.18421/TEM112-61, May 2022.


Received: 28 February 2022.

Revised:   12 May 2022.
Accepted: 18 May 2022.
Published: 27 May 2022.




The primary objective of this paper is to find out whether we can use the quality cost model as a tool for visualizing the quality targets in the quality management using the quality costs. The analysis showed that a graphic interpretation of the quality costs model in the companies makes the quality targets “more visible” and “more representative”. The visualization of the quality costs model focuses the efforts of management to use the graphic interpretation of the quality costs for the purposes of visibility, monitoring, comparison with the quality targets at the company level, and beyond during negotiations.


Keywords –quality costs, PAF model, prevention costs, appraisal costs, failure costs.



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