Vol.11, No.2, May 2022.                                                                                                                                                                                   ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Online Delivery in Higher Education during Pandemics: Students' Perspective


Sarah Alturki, Sadri Alija, Heiner Stuckenschmidt


© 2022 Sadri Alija, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 11, Issue 2, Pages 882-892, ISSN 2217-8309, DOI: 10.18421/TEM112-49, May 2022.


Received: 02 April 2022.

Revised:   16 May 2022.
Accepted: 21 May 2022.
Published: 27 May 2022.




Although various researches have been published regarding e-learning worldwide, there are not enough studies performed in the Balkan countries. This study aims to explore the students' perception of e-learning during pandemics and build a model for predicting students' satisfaction in North Macedonia. We collected data through a questionnaire and received 290 responses. The results reveal that most students are satisfied with e-learning. However, faceto- face classes are still preferred. Moreover, the proposed model successfully predicts students' satisfaction with 88.4% accuracy where technology is the most essential factor for the prediction, followed by building relationships, then students' interaction, then finally students' engagement.


Keywords –online learning, pandemics, higher education, COVID-19, students' satisfaction.



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