Vol.10, No.4, November 2021.                                                                                                                                                                           ISSN: 2217-8309

                                                                                                                                                                                                                          eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Dealing with High Talent Turnover through Talent Engagement Strategies:
A Study of the Hotel Sector in Thailand


Rudsada Kaewsaeng-on, Mohamed Branine, Sinini Vundla, Prachuab Tongsri, Saqib Mehmood


© 2021 Rudsada Kaewsaeng‐on, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 10, Issue 4, Pages 1668-1678, ISSN 2217-8309, DOI: 10.18421/TEM104-24, November 2021.


Received: 31 July 2021.

Revised:  06 October 2021.
Accepted: 12 October 2021.
Published: 26 November 2021.




The hotel sector faces high team member turnover, incredibly talented workers who can contribute to outstanding performance and levelling world-class standards. Hotels need strategies to engage their talent effectively to maintain competitiveness. This paper used qualitative research, of which (38) semi-structured interviews were accompanied by key informants at the management level and supplemented by documentation and observation. The research revealed that effective talent engagement is linked directly to the well-known theory of effective talent management. Thus, the national culture influences talent engagement strategies. Within Thai culture, managers act as ‘parents’ and build strong interpersonal relationships.


Keywords –talent management, talent appointment, talent holding, hospitality management, hotel and Thailand.



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