Vol.10, No.2, May 2021.                                                                                                                                                                                    ISSN: 2217-8309

                                                                                                                                                                                                                         eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Relationship between Employee Engagement, Job Satisfaction and Potential Turnover


Alice Reissov√°, Marek Papay


© 2021 Alice Reissová, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 10, Issue 2, Pages 847-852, ISSN 2217-8309, DOI: 10.18421/TEM102-44, May 2021.


Received: 07 February 2021.

Revised:   07 April 2021.
Accepted: 14 April 2021.
Published: 27 May 2021.




High employee engagement (EE) is associated with high work performance therefore; it is in the center of attention of researchers and HR managers. The aim of the study was to determine the level of employee engagement in the exposed workplace and to verify whether there are relationships between employee engagement, job satisfaction and potential labor turnout. Based on a survey conducted with operators (N=257) in call centers, where the rate of fluctuation is high, these relationships were confirmed. It was found that the level of EE may not be low even at a demanding workplace. It was also verified that EE has a positive effect on job satisfaction and at the same time negatively affects potential turnover.


Keywords –employee engagement, job satisfaction, potential labor turnover, call centers, operators.



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