|
Vol.10, No.2, May 2021. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
Stepan Chalupa, Karel Chadt
© 2021 Stepan Chalupa, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 10, Issue 2, Pages 517-521, ISSN 2217-8309, DOI: 10.18421/TEM102-05, May 2021.
Received: 11 February 2021. Revised: 18 March 2021.
Abstract:
This paper deals with soft skills training in the hospitality industry during the pandemic of Covid - 19. Based on the semi-structured interviews with hotel and front office managers, the main topics of communication with clients and their issues were identified, and the insufficiencies in employee approach towards these situations. The findings show that the employees are not prepared for critical situations and need proper soft skills training. This paper proposes virtual reality as a platform for real situation training, including feedback and in-training evaluation.
Keywords –Soft skills training, in-field training, soft skills development, hospitality. |
|
----------------------------------------------------------------------------------------------------------- ----------------------------------------------------------------------------------------------------------- |