Vol.9, No.4, November 2020.                                                                                                                                                                           ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Complacent Effect of Age and Education on the Online Banking-Service Compatibility: Study in Delhi and National Capital Region


Ankur Agrawal, Mohammad Rumzi Tausif, Prashant Kumar Pandey, Praveen Kumar Pandey


© 2020 Praveen Kumar Pandey, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 9, Issue 4, Pages 1765-1770, ISSN 2217-8309, DOI: 10.18421/TEM94-59, November 2020.


Received: 05 August 2020.

Revised:   05 November 2020.
Accepted:  11 November 2020.
Published: 27 November 2020.




This study aims to determine the effect of age and education on the customers' service compatibility and determine the awareness level of the banking customers related to the banking services. The collection of data will be a blend of primary and secondary sources based on private banks. Based on the findings, it can be said that gender affects service compatibility with the user. Still, the education level has no direct effect on compatibility.


Keywords –e-banking, online banking, service quality, compatibility, private banks.



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