Vol.9, No.1, February 2020.                                                                                                                                                                           ISSN: 2217-8309

                                                                                                                                                                                                                        eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

A Cost Calculation Model for Outsourcing in Parcel Pick-up and Delivery by Commercial Postal Services Operators


Amel Kosovac, Ermin Muharemović, Nikola Trubint


© 2020 Ermin Muharemović, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 9, Issue 1, Pages 216‐220, ISSN 2217-8309, DOI: 10.18421/TEM91-30, February 2020.


Received: 16 January 2020.

Revised:   11 February 2020.
Accepted:  15 February 2020.
Published: 28 February 2020.




The new challenging trends such as globalisation, liberalisation and privatisation of the postal sector, the emergence of the internet commerce, as well as the demands for high quality commercial postal services operators, create a new ambience for the ways business is conducted by commercial postal services operators which demands innovative approaches. The growing pressure regarding the costs of commercial postal services operators and the increase in volume for pick-up and delivery leads to changes from fixed into variable costs by means of different outsourcing models. This paper proposes a model of calculating the outsourcing services of the technological phases regarding parcel delivery and pick-up, while it is not focusing on the details of the partnership contract. For cost calculation, the model utilizes calculation factors based on the kilometres covered for different categories of vehicles that may take part in the parcel pick-up and delivery phases.


Keywords –outsourcing, model, costs, delivery.



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