Vol.7, No.2, May 2018.                                                                                                                                                                             ISSN: 2217-8309

                                                                                                                                                                                                                eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Optimization of the Business Processes in a Company for Manufacture of Bread and Bakery

Products in Macedonia


Elizabeta Mitreva, Simona Gjurevska, Hristijan Gjorshevski


© 2018 Elizabeta Mitreva, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 7, Issue 2, Pages 439-445, ISSN 2217-8309, DOI: 10.18421/TEM72-28, May 2018.


Received: 17 March 2018
Accepted: 18 May 2018
Published: 25 May 2018




This paper elaborates the problem of optimization of business processes as one of the pillars of the quality house in a bread and bakery company. The paper designs and implements the methodology for analyzing the costs of quality by applying the philosophy of total quality management (TQM). The benefits of using this model are not only increasing the company's business results, which will further serve as a driving force for continuous improvements, but also increasing the commitment of the top management and the employees towards improving processes, customer satisfaction, employees, shareholders, suppliers, community.


Keywords –quality system, model, business process optimization, costs of quality, TQM (Total Quality Management) strategy.



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