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Vol.7, No.2, May 2018. ISSN: 2217-8309 eISSN: 2217-8333
TEM Journal
TECHNOLOGY, EDUCATION, MANAGEMENT, INFORMATICS Association for Information Communication Technology Education and Science |
Optimization of the Business Processes in a Company for Manufacture of Bread and Bakery Products in Macedonia
Elizabeta Mitreva, Simona Gjurevska, Hristijan Gjorshevski
© 2018 Elizabeta Mitreva, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)
Citation Information: TEM Journal. Volume 7, Issue 2, Pages 439-445, ISSN 2217-8309, DOI: 10.18421/TEM72-28, May 2018.
Received: 17 March 2018
Abstract:
This paper elaborates the problem of optimization of business processes as one of the pillars of the quality house in a bread and bakery company. The paper designs and implements the methodology for analyzing the costs of quality by applying the philosophy of total quality management (TQM). The benefits of using this model are not only increasing the company's business results, which will further serve as a driving force for continuous improvements, but also increasing the commitment of the top management and the employees towards improving processes, customer satisfaction, employees, shareholders, suppliers, community.
Keywords –quality system, model, business process optimization, costs of quality, TQM (Total Quality Management) strategy. |
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