Vol.6, No.3, August 2017.                                                                                                         ISSN: 2217-8309

                                                                                                                                                 eISSN: 2217-8333


TEM Journal



Association for Information Communication Technology Education and Science

Measuring the Business Results in the Macedonian Companies


Elizabeta Mitreva, Nako Taskov, Oliver Filiposki, Ilija Lazarevski, Vineta Srebrenkoska, Hristijan Gjorshevski


© 2017 Elizabeta Mitreva et al, published by UIKTEN. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License. (CC BY-NC-ND 4.0)


Citation Information: TEM Journal. Volume 6, Issue 3, Pages 558-566, ISSN 2217-8309, DOI: 10.18421/TEM63-17, August 2017.




The main aim of this paper is to contribute to the development of the modern scientific approaches and their application in a practical business environment based on the researches done in the Macedonian companies in the domain of measuring the business results in the process of conducting business processes. The data received from the research were helpful and gave useful directions in the preparation of the assessment methodology of the success from the projected and implemented TQM system (Total Quality Management). In this way it is insisted on influencing and improving the performances of the business processes in Macedonian companies, especially the part for encouraging and developing innovations and entrepreneurships in the companies with certified quality system, but also in those without a quality system.


Keywords – quality system, evaluation of the business results, metrology, model.



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